Contact Us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us using live chat, email or phone for fast, friendly help. We can guide you through verification, deposits, withdrawals and bonus queries. If you prefer email, use the addresses below; phone and live chat are also available during working hours via the contacts listed. Our team handles verification, payment queries and technical troubleshooting with clear steps and follow-up.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email - typical reply within 30 minutes) |
| General enquiries | [email protected] (general queries - allow one to two business days) |
| Affiliate enquiries | [email protected] (partner desk - account manager on request) |
| Phone | +44 20 7946 0821 (available 24/7 for urgent issues) |
| Working hours | Mon-Fri, 09:00-18:00 (local office hours; live chat extends beyond these times) |
Email Support
Email is our preferred way to handle detailed requests, account issues or any matter that needs documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. Providing precise information helps us avoid delays and resolve your request faster.
Submit your enquiry
Name Email Message Send messageResponse Time
Our support team typically responds within one business day. Most simple enquiries are handled within 24 hours, while complex cases or account verifications may take longer depending on required checks and third-party response times. If you need faster help, use live chat for immediate assistance; otherwise submit a ticket and we’ll update you as soon as we have progress.
Feedback
We'd love to hear your feedback, suggestions, or ideas for improving the website. Please share what you like, what could be clearer, or any features you’d like to see. Every message is read carefully by our team and used to improve the site, fix issues, and make the experience smoother for all players. Thank you for helping us improve.